TERMS OF SERVICE 2024

 

Please read the following important Terms carefully, and check that you agree with them, before ordering any goods from us.

Each order you place in our website will be governed by these Terms. By placing an order with us, you confirm that you agree to these Terms, and to enter into a legally binding agreement with us. If you do not agree to these Terms, do not place an order with us.

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If you would like this contract in another format (for example: large print) please contact us using the contact details displayed on our website.

About Ovington Boats. Ovington Boats is a boat building businesses specialising in the high-performance dinghy market.

Contents

You can either scroll down to read these terms in their entirety (which we recommend you do), or click on one of the links below to go straight to the section you are interested in.

  1. Who we are and how to contact us
  2. About these Terms
  3. Your account
  4. When you cannot buy products on our website (including delivery restrictions)
  5. Our contract with you
  6. Our goods
  7. Delivery
  8. Late delivery
  9. Price and payment
  10. If there is a problem with our goods
  11. Your rights to cancel goods and end the contract
  12. Our rights to suspend delivering goods to you
  13. Our rights to end the contract
  14. Consequences of ending this contract
  15. Limit on our responsibility to you
  16. Our intellectual property rights
  17. Your privacy
  18. Other important terms
  19. List of defined terms

 

1.             WHO WE ARE AND HOW TO CONTACT US

1.1          Who we are. When we say we, us or our, we mean Ovington Boats Limited, a company registered in England and Wales under company number 03366419. We operate the https://ovingtonboats.com/ website and subdomains (Website). Our registered office is at 31 Tanners Bank, North Shields, Tyne & Wear, NE30 1JH.

1.2          How to contact us. If you wish to contact us for any reason, including because you have any complaints, you think the goods are faulty or misdescribed, or wish to end your contract with us, you can contact us:

  1. by email at  mail@ovingtonboats.co.uk; or
  2.  post to the address set out in clause 1.1 above.

1.3          How we may contact you. If we have to contact you, we will do so by email, text, or post, using the contact details you have provided to us.

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2.             ABOUT THESE TERMS

2.1          What these Terms cover. These are the terms and conditions (Terms), on which we will supply goods to you.

2.2          Why you should read these Terms. Please read these terms carefully before you submit your order to us. These Terms set out your legal rights and responsibilities, our legal rights and responsibilities, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. We will ask you to agree to these Terms before you place an order with us. You should retain a copy of these Terms for future reference.

2.3          Goods. In these Terms, when we refer to: “goods”, we mean any goods supplied by us.

2.4          Language of these Terms. These Terms are only available in English. No other languages will apply.

2.5          Changes to these Terms. We may amend these Terms from time to time. Please look at the top of the front page to check when these Terms were last updated. Save as set out in clause 2.6 (Changes in law) below, every time you order products from us, we will ask you to accept our terms and the terms in force at the time of your order will apply to that order and the contract between you and us.

2.6         Changes in law. We may also revise these Terms as they apply to your existing order from time to time to reflect any changes in relevant laws and regulatory requirements. If we need to revise these Terms as they apply to your existing order, we will contact you to give you reasonable advance notice of the changes. We will also let you know how to cancel the contract between you and us for the products ordered before that change if you are not happy with the changes. In such circumstances, you may cancel either in respect of all the affected products or just the products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

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3.        YOUR ACCOUNT

3.1          You may register an account to make a purchase. To register an account (Account), you must choose a username and secure password and provide the information about yourself which is required or requested through the online registration form on our Website, including your name, physical address, mobile number,  (Account Information). You will then be sent an email to the address which you used to register your Account and your Account will then become active when you click on the link within that email (provided that you do so within the period of time required by the relevant email). If you do not want to register for an account, you can still make your purchase using our “guest checkout” feature instead.

3.2          Confidentiality of your Account Information. It is your responsibility to ensure the confidentiality of your username and password. If you believe that your username and password or a device which you use to access your Account has been lost or stolen, or that someone has gained unauthorised access to your Account, or that an unauthorised transaction has been made on our Website, you must notify us immediately by emailing us at mail@ovingtonboats.co.uk .

3.3          Updating your details and keeping your Account credentials secure. If your details change after registration, you must update them on our Website. You must keep details of your Account secure and not share them with anyone else.

3.4          Storage of your information. By providing us with your Account Information, you licence us free of charge to use and store that information for the purpose of providing the goods to you.

3.5          Closing your Account. You can close your Account and end the contract with us any time by notifying us using one of the contact methods set out in clause 1.2.

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4.          WHEN YOU CANNOT BUY PRODUCTS ON OUR WEBSITE (INCLUDING DELIVERY RESTRICTIONS)

4.1         You must be at least 18 years old. You must be at least 18 years old to accept our Terms and buy our products on our Website.

4.2         You may only buy goods on our website for non-business reasons. You may only buy goods on our Website for your private purposes (that is purposes which are wholly or mainly outside your trade, business, craft or profession). If you wish to buy goods from us for business purposes, please contact us using one of the methods set out in clause 1.2 (How to contact us) of these Terms.

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5.           OUR CONTRACT WITH YOU

5.1          How to order goods on our Website. To place an order on our Website you need to take   the following steps:

  1. add the product you wish to buy to your shopping cart and proceed to the checkout page;
  2. on the checkout page, enter your name, delivery address, and contact information;
  3. select your preferred method of payment, and provide payment and billing information requested on that page or check whether the information pre-populated on that page is correct and up-to-date; and
  4. read these Terms and select the “Place order” button to confirm that you agree with our Terms, and to place and pay for your order.

5.2         You must use accurate information. You must use accurate, up-to-date and complete information when placing your orders.

5.3         How to make changes to your order. Please check your order carefully before submitting it. If you need to cancel your order or correct any errors in your order before submitting it to us, you can do so using the buttons available on screen during the ordering process. If you wish to make a change to your order after you have submitted it to us, please contact us using one of the contact methods set out in clause 2 (How to contact us). We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of delivery, or anything else which would be necessary as a result of the change your requested, and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order/contract (see clause 11, Your rights to cancel goods and end the contract).

5.4          Order acknowledgement. When you place your order at the end of the online checkout process, we will acknowledge it on screen, followed by an email. This acknowledgement does not mean that your order has been accepted.

5.5          Our contract with you. We will only accept your order when we email you to confirm this. At this point, a legally binding contract will be in place between you and us, and we will dispatch the goods to you. Our contract with you will end when we deliver your order to you. If we deliver your order in instalments, our contract with you will end when the last delivery takes place.

5.6          If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will refund any amounts paid upfront at the point of order. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods, or because we are unable to meet a delivery deadline you have specified.

5.7          Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

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6.           OUR GOODS

6.1          Goods may vary slightly from their pictures. The images of the goods on the Website are for illustrative purposes only. Although we have made every effort to display the images accurately, your goods may vary slightly from those images.

6.2          Goods packaging may vary. The packaging of the goods may vary from that shown in images on our Website.

6.3          Your rights to make changes. If you wish to make a change to goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 11 (Your rights to cancel goods and end the contract)).

6.4          Our rights to make minor changes. We may make changes to these terms or the goods to reflect changes in relevant laws and regulatory requirements. If we do so, we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any goods paid for but not received.

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7.             DELIVERY

7.1          You have to comply with all applicable laws. You must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable or responsible if you break any such law. Please contact your local customs office for further information before placing your order.

7.2          Delivery costs. The costs of delivery will be as displayed to you on the Website before you place your order for the goods.

7.3          Import duties and taxes may apply to your order. If you order goods from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.  You will be responsible for payment of any such import duties and taxes.

7.4          Collection by you. If you have asked to collect the goods from our premises, you can collect them from us at any time during our working hours of 8.30am – 4:00pm on weekdays (excluding public holidays).

7.5        Completion of delivery. Delivery of the goods will take place when our delivery partner delivers them to the address that you gave to us in accordance with the delivery option which you selected during the checkout process.

7.6       Delays outside our control. If something happens, which is outside of our control, and affects the estimated date of delivery, we will let you have a revised estimated date for delivery of the goods.

7.7          When you become responsible for the goods. Goods will be your responsibility from the time we deliver them to the address you gave us, or you collect them from us.

7.8          When you own goods. You own goods supplied by us once we have confirmed acceptance of your order by email and received payment in full.

7.9          If you are not at the agreed delivery location when the goods are delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, you will have the opportunity to rearrange delivery or collect the goods from a local depot of our chosen delivery partner.

7.10        If you do not re-arrange delivery. If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and our delivery partner may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 13.1(When we may end this contract if you break it.) will apply.

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8.            LATE DELIVERY

8.1        Delivery time. Any estimates given for delivery of the goods are estimates only and we cannot guarantee delivery by a specific date.

8.2       Your legal rights if we deliver goods late. You have legal rights if we deliver any goods late. You can choose to cancel and ask for your money back if:

    1. we have refused to deliver the goods; or
    2. you told us before we accepted your order that delivery within the delivery deadline was essential, and we confirmed in writing that we accepted the relevant order on this basis (and agreed to the associated delivery deadline) and we did not meet that deadline.

8.3          Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 8.2, you can cancel your order for any goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods (if applicable) and their delivery. If the goods are goods and they have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call 0191 267 5611 or email us at mail@ovingtonboats.co.uk  for a return label or to arrange collection.

8.4          What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, if we become aware that the address that you supplied during the ordering process is incorrect, we may need you to provide a correct address, or if we need to confirm your specific sail numbers. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 13.1 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

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9.            PRICE AND PAYMENT

9.1          Where to find the price for the goods. The price of the goods (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the goods advised to you is correct. However please see clause 9.3 for what happens if we discover an error in the price of the goods you order.

9.2          We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

9.3          What happens if we got the price wrong. We take reasonable care to ensure that the price of the product displayed in correct. However, it is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. We will normally check prices before accepting your order. If the goods’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods already provided to you.

9.4          When you must pay. You must pay for the goods before we dispatch them or before you collect them.

9.5          How you must pay. We use third party payment gateways (for example Opayo) to process payments through our Website. Payment can be made by any payment method accepted by that third party payment gateway from time to time.

9.6          Failed Payments. If, for any reason, any payment due to us can’t be charged to your payment card or other form of payment in part or in full (for example, due to insufficient funds in the bank account linked to your payment card, or because your payment card has expired and you have not provided us with details of another payment card), we will either invoice you for the outstanding payment(s), or request that they are paid by a different method via the Website.

9.7       Discount codes. We may from time to time make available to you a discount code to reduce the price of the products. To benefit from your discount code, you need to apply it during the ordering process before completing your order.

9.8      Security of electronic payments. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. To avoid a third party gaining unauthorised access to any information that you provide to us, we recommend that you install appropriate anti-virus software on your computer or mobile device.

9.9     If we cannot supply the goods you paid for. If we cannot supply you with the goods that you ordered but you have already paid for, we may need to substitute them with alternative goods or equal or better standard and value. In this case:

  1. we will let you know if we intend to do this but this may not always be possible; and
  2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

If you choose a refund, we will make such refund as soon as possible and in any event within 14 days.

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10.          IF THERE IS A PROBLEM WITH OUR GOODS

10.1        Summary of your key legal rights

We are under a legal duty to supply goods (for example car radiators or heaters) that are in conformity with our contract with you. See the box below for a summary of your key legal rights. Nothing in these Terms will affect your legal rights.

The Consumer Rights Act 2015 says that goods must be as described, fit for purpose and of satisfactory quality.  During the expected lifespan of your goods your legal rights entitle you to the following:·         Up to 30 days: if your goods are faulty, then you can get an immediate refund.·         Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.·         Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.  This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call +44 (0)3454 04 05 06.

 

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11.          YOUR RIGHTS TO CANCEL GOODS AND END THE CONTRACT

11.1        Statutory consumer “cooling-off” period cancellation rights. In addition to other rights set out in clause 10.1, you may have the right to cancel the contract with us during the first 14 days after ordering goods from us.

11.2        How to cancel the contract. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement using one of the contact methods set out in clause 1.2 (How to contact us). You can use the model cancellation form set out in the box below, but it is not obligatory.

 

Cancellation form

To Ovington Boats  mail@ovingtonboats.co.uk:

 

I hereby give notice that I cancel my contract of sale of the following goods: ,

 

Ordered on [*]/received on [*],

 

Name of consumer,

 

Address of consumer,

 

Signature of consumer (only if this form is notified on paper),

 

Date

 

[*] Delete as appropriate

 

 

11.3      Cancellation deadline. To meet the cancellation deadline, it is sufficient if you send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

11.4       Refunds. If you cancel your contract with us, we will reimburse to you all payments we receive from you, including the costs of standard delivery (but not any supplementary costs of non-standard types of deliveries offered by us).

11.5      Deductions from refunds. We may make a deduction from the reimbursement (excluding delivery costs) to reflect any reduction in the value of the goods caused by unnecessary handling by you in a way, which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount to cover the loss in value of the goods.

11.6      When we will make the refund. We will make the reimbursement without undue delay, and not later than:

  1. 14 days after the day we received back from you any goods supplied; or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

11.7      How we will make the refund. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

11.8      Returning the goods after ending the contract. If you have received goods before or after cancelling the contract:

  1. you must send back the goods to us to the address set out in clause 2 (How to contact us), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
  2. you will have to bear the direct cost of returning the goods; and
  3. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

11.9        You may have a legal right to end this contract if there is a problem with our goods. If our goods are faulty or misdescribed, you may have a legal right to end the contract or to get us to fix or replace the goods, or to get some or all of your money back. Please see clause 9 (If there is a problem with our goods) for details.

11.10     If you do not agree to changes to these Terms. You may end this contract if you do not agree to changes we introduce to these Terms, as set out in clause 2.6 (Changes to these Terms).

11.11     If our performance is delayed due to an event outside our control. You may end this contract if our performance is delayed due to an event outside our control, as set out in clause 18.1 (Events outside our control).

11.12     You may end this contract if we break it. You may end this contract at any time by contacting us using one of the methods set out in clause 1.2 (How to contact us) if we break these Terms materially or repeatedly, and, if what we have done can be put right, but we fail to put it right after you have notified us of that breach and given us a reasonable opportunity to do so. If you end this contract because we break it, the contract will end immediately, and we will refund to you any sums paid by you for goods not provided to you in that billing period.

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12.          OUR RIGHTS TO SUSPEND DELIVERING GOODS TO YOU

12.1        We may suspend our supply of goods if you are not at fault. We may have to suspend the supply of goods to:

  1.            deal with technical problems or make minor technical changes;
  2.           update the goods to reflect changes in relevant laws and regulatory requirements;
  3.            make changes to the goods as requested by you.

12.2        We may suspend the supply of goods if you are at fault. Without limiting or affecting any other right or remedy available to us, we may suspend supply of the goods if you do not pay us for the goods when you are supposed to. We may do so until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the goods. We will not charge you for the goods during the period for which they are suspended.

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13.          OUR RIGHTS TO END THE CONTRACT

13.1        When we may end this contract if you break it. We may end the contract for goods at any time by writing to you if:

  1.     you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
  2.     you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods;
  3.      you do not, within a reasonable time, allow us to deliver the goods to you or collect them from us; or
  4.     you do not, within a reasonable time, allow us access to your premises to supply the goods.

13.2        You must compensate us if you break the contract. If we end the contract in the situations set out in clause 13.1 we will refund any money you have paid in advance for goods we have not provided but we may deduct or charge you reasonable compensation for the loss we incur as a result of your breaking the contract.

13.3        We may withdraw the goods. We may write to you to let you know that we are going to stop providing the goods. We will let you know that we are going to stop providing the goods and will refund any sums you have paid in advance for goods which will not be provided.

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14.          CONSEQUENCES OF ENDING THIS CONTRACT

14.1        Consequences of ending this contract. When this contract ends for any reason, then, in addition to the consequences set out in clause 2.5 (Changes to these Terms), the relevant provision of clause 11 (Your rights to cancel goods and end the contract), the relevant provision of clause 13 (Our rights to end the contract), or clause 18.1 (Events outside our control) (as applicable):

  1.            you must stop all activities authorised by these Terms; and
  2.           if you have made a failed payment as described in clause 9.6 (Failed payments), you must immediately pay us all outstanding payments.

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15.          LIMIT ON OUR RESPONSIBILITY TO YOU

15.1        We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

15.2        We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability:

  1.           for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  2.          for fraud or fraudulent misrepresentation;
  3.           for breach of your legal rights in relation to the goods as summarised at clause 10 (If there is a problem with our goods);
  4.           for defective goods under the Consumer Protection Act 1987;
  5.           arising under applicable laws relating to the protection of your personal information; or
  6.           any other any matter in respect of which it would be unlawful for us to exclude or restrict liability.

15.3        Events outside our control. We will not be liable for delays caused by events outside our control, as set out in clause 18.1 (Events outside our control).

15.4        We are not liable for business losses. We only supply goods to you for domestic and private purposes. We will not be responsible for any business losses.

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16.          OUR INTELLECTUAL PROPERTY RIGHTS

16.1        Our copyright. Copyright © 2020 Ovington Boats Limited.

16.2        Our trade marks. Ovington Boats, our logos and our other trade marks are trade marks belonging to us. We give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.

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17.          YOUR PRIVACY

17.1        Our Privacy Notice. Under data protection legislation, we are the data controller of your personal data processed through our Website, and are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our privacy notice. It is important that you read that information.

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18.          OTHER IMPORTANT TERMS

18.1        Events outside our control. If we are unable to provide any goods to you because of an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.  Provided we do this, we will not be liable for delays caused by the event, but if the delay continues for more than 30 days, you may contact us to end your contract with us and receive a refund for anything you have paid for but not received.

18.2        We may transfer this contract to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

18.3        You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

18.4        Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

18.5        If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.6        Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide goods to you, we can still require you to make the payment at a later date.

18.7        Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts, except that this provision will not have the effect of depriving you of the protection afforded to you by mandatory provisions of the applicable laws regulating the choice of the governing law and/or jurisdiction in consumer contracts. For example, if you live in Scotland, you can bring legal proceedings in respect of the goods in either the Scottish or the English courts.  If you live in Northern Ireland, you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.

18.8      If you have a complaint. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods, our service to you, or any other matter, please contact us as soon as possible using one of the contact methods set out in clause 1.2 (How to contact us).

18.9        Alternative dispute resolution. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you; and give you certain information required by law about resolving disputes through alternative dispute resolution, which is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

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19.          LIST OF DEFINED TERMS

19.1        In these Terms:

  1.            goods has the meaning given in clause 2.3 (Goods);
  2.           Terms has the meaning given in clause 2.1 (What these Terms cover);
  3.            we, us and our have the meanings given in clause 1.1 (Who we are);
  4.           Website has the meaning given in clause 1.1 (Who we are); and
  5.            you means the person who purchases goods on our Website.

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